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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Links to files on submission summary pdf don't work

    Asked by ectatomma on April 20, 2013 at 07:01 PM


    The links to submited files on the pdf generated as a submission summary are not working. Even after clearing chache, logging in and trying different browsers I keep receving the same error. I'm able to download the files from the confirnation email or directly from Jotform.

    Example of problematic submission IDs:

    229641256310538370,  232181969071887675

    The error is:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Message>Access Denied</Message>







    Page URL:

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    JotForm Support

    Answered by Welvin on April 21, 2013 at 01:15 AM


    Thanks for contacting us. Can you please share with us the PDF Files of those particular submissions so we can check and attached to our report, just in case we need to.

    While we are waiting or while this is under investigations, you may consider having/downloading the attachments from your Form Submissions page.


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    Answered by ectatomma on April 21, 2013 at 02:13 AM

    Hi Welvin,

    Just sent the files via email to Jotform support mail (I would prefer not to make them public).

    Please, let me know if the files were received.




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    Answered by sidharth_kch on April 21, 2013 at 05:02 AM


    We have received your email sent to our support email id. We will check that and get back to you.