Unable to upgrade to Jotform Silver Plan

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    xelf
    Asked on December 13, 2019 at 04:27 AM

    Hello,

    We can't upgrade Silver Plan 2 Year. 

    Can you upgrade our account for us.

    Thanks

    Steven

     

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    gerardw
    Answered on December 13, 2019 at 06:18 AM

    Your are currently subscribed to the Bronze bi yearly plan which is due for renewal on Dec 22, 2019.

    What issue are you facing when you are upgrading from your Billing page?

    We can switch plans from our end, but I can see that you have revised the credit card on the account. Could you confirm if the new credit card has sufficient credit?

  • Profile Image
    xelf
    Answered on January 09, 2020 at 09:50 AM

    hello,
    Yes the new card has sufficient credit.
    Please upgrade our account for 2 year to silver.
    thanks
    Met vriendelijke groet,
    Steven Geurts \\ Innovator

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    BDAVID
    Answered on January 09, 2020 at 12:12 PM

    We have cancelled, and refunded your recent Bronze subscription renewal(INT191222-9690-91653B). Your account "xelf" is back to free plan.

    Please log out, then log back in to your account in order to upgrade it to Silver plan: https://www.jotform.com/help/331-How-to-Upgrade-My-Account

    Let us know if you need more help.