What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hint text in large text boxes gets incorrectly saved as user input on session save.

    Asked by creativecollaborationaward on April 21, 2013 at 12:36 AM

    Hello.  It seems that if I put example text (gray) into a multi-line text box, and the form I am using is using the save-session mechanism you publish on your site, that when the page is saved, the example data is saved into the form itself.  This is wrong.  It should always be JUST example data.

    session text boxes saved publish site
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 21, 2013 at 01:56 AM

    Hi,

    What I can offer with you is to use the autofill save feature we have. The save-session you are using is a workaround that we offered before but not until now since we do have auto-save feature that can be set directly on the form builder. Here's how you can enable auto-saved to your form. How to Enable Auto Fill Feature | Save Form Entries to Continue Later.

    Hope this helps. Thank you!

  • Profile Image

    Answered by creativecollaborationaward on April 21, 2013 at 02:02 AM

    OK... but most information on that page is in the video, and I can't tell from the video -- how is the session data actually being saved?  Is it in a cookie?  Is it related to the browser/browser window?  If the user visits from a different browser, or clearls their cookies and cache, will they still get to their data?  (And more to the point... how?)

     

    Thanks!

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 21, 2013 at 02:26 AM

    Hi,

    We used sisyphus, according to it's description it is saved on browser's local storage. You can find more details about it here. http://sisyphus-js.herokuapp.com/.

    In order for the user to retrieved the form data, they should use the same browser and load the form there. If the user clears the browser's cookies, the form data will be deleted as well since this is all where the browser's data will be saved.

    Hope this helps Thank you!

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    Answered by creativecollaborationaward on April 21, 2013 at 02:33 AM

    Thanks for the answer.  I need to be able to persist the saved form across (potentially) days or weeks, and give the user options to get to it from different sources.  So I think I am still stuck with the session version, yes?

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 21, 2013 at 02:40 AM

    Hi,

    Yes, that's still functional and that's one of it's advantage. But, you are free to use the autofill feature anytime you like though you have to stick on the browser where you have started filling the form on order to see the saved data.

    Thanks!