What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form not forwarding

    Asked by ManikinAgency on April 21, 2013 at 05:59 AM

    My form is not forwarding.


    It's the one labeled Personal Information.  This has happened in the past.  It is important that I receive this form as it comes in. 

    This form needs to be forwarded to newbie@manikinmodels.com


    I have tried to delete and set up a new one but it still doesn't come across. 


    Please correct this and let me know when it is done. 


    Thank you.


    Rich Hersey



  • Profile Image

    Answered by jefreylandicho on April 21, 2013 at 06:16 AM

    The email address you have provided was listed in our bounce listing with the following reason.

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013e18d2b35c-4f7f064d-a890-40= d2-b4e3-b6fee2130dc2-000000@amazonses.com> sender rejected. IB504'

    To prevent this from happening again, we recommend Whitelisting Jotmails Ip Address. A guided instruction can be found on this link on how to prevent email notification from bouncing.

    If the issue still persist, please contact us again.