Emails to t-online.de don't make it to the customer

Hey

I have been using Jotform for a long time now, and now I am experimenting a severe problem: All the E-Mails that are sent to customers with a t-online.de address are not received. It seems that the provider, one of the biggest email providers in Germany, has blocked Jotform. When I check the status in my settings, it says SENT, but over 20 people didn't receive the confirmation mail.

What can I do?

Thanks

Rolf

I can only assume that you are viewing the mail logs of your account from the History page of your account where it shows that emails sent to email addresses with the @t-online.de domain are sent successfully but the emails are not actually received.

May I suggest that you try the solution suggested by my colleague in the other thread you opened for the same concern, please?

https://www.jotform.com/answers/2069532

And, if you have any follow-up questions, I would also suggest that you respond to the other thread to avoid confusion.

Hey Mike

thanks for getting back to me. I was not notified about an answer in the first thread, and a search for t-online.de didn't reveal the thread again, so I assumed it got lost or I didn't send it in the first place. I have now answered in the other thread.

Cheers

Rolf

Hello Rolf,

Thanks for the update. We'll follow up on your response on the other thread.