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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reset Email notification for a Form

    Asked by mp3training on April 08, 2011 at 08:16 AM

    Hi

    The form I use on my website has an auto email set up (to me). Sometimes I see entries added for which I have nor received a corresponding email.

    Is this a known issue?

    Thanks

    Andy 

    Page URL:
    http://www.mp3training.net/download_593147_4.html

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    JotForm Support

    Answered by abajan on April 08, 2011 at 10:24 AM

    Hello mp3training

    The best advice I can give you is to reset the email notification, as it may have a fault. Please try the following solution:

    1. Open your form on the Form Builder
    2. Click on "Setup and Share" tab,
    3. Click on "Email Alerts",
    4. Select "Notification",
    5. Click on "Delete Email" button,
    6. Click on "Email Alerts" again,
    7. Click on "Add New Email" and complete the wizard.

    Please let us know if this solution helps.