I am still unable to go into my account after doing a password reset

Hello,

I recently reset my password but I'm still not able to get into my account. Can you assist?

Hi,

Your account got suspended. Upon checking, one of your forms is collecting sensitive information and that is against our terms of use. 

We need to delete the fields so we can activate your account back to good status.

Let us know if that is okay with you. 

Thanks for getting back to me. We are using this service for onboarding of new staff. I need this information to process payroll. How can I update the form to be in compliance?
...

Thank you for your explanation and clarification.

If you need to capture sensitive and confidential information using the form, you must make it compliant to the Terms of Use first.

Steps:

1. There must be proof of your official business seen on the form. You can do this by adding your official Terms & Agreement clause on the form.

Add the Terms widget on your form that will allow the form respondents to review your official company Terms.

link: https://www.jotform.com/widgets/terms-and-condition

2. Add an e-signature on the form that the respondents that can sign in after they have agreed to your Terms clause.

link : https://www.jotform.com/widgets/signature

3. You must use your official company domain on the emails you used on the form. i.e. youremail@refreshyogacenter.com

I hope this help. Let us know if you need further assistance.

This is helpful. Can I log back in and make those changes?
...

You should be able to log in now. Please follow our recommendations so our reviewers can whitelist the form when they check your form again. 

I believe the form is all ready to go
...

Thank you. I also checked and I noted that your account/username lindseyrefresh is active and the form is available as well.

Contact us anytime should you need further assistance.

Best