What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    when I receive a form, because it is not going straight to my email?

    Asked by vanessamartinsb on April 21, 2013 at 04:41 PM

    when I receive a form, because it is not going straight to my email?

    email
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    Answered by falkirks on April 21, 2013 at 04:44 PM
    This could be due to issues with your email provider or the address specified as the from address. Just to clarify do the submissions show instantly or are they delayed too? The Support Team can look at the email receipts for you so that should help.
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    Answered by jefreylandicho on April 21, 2013 at 04:50 PM

    I have checked your form and there is currently no email notification created in it. Please create an email notification on your form to receive submission notification. To create an Email submission notification, select  Setup and Embed and click the Email Alerts icon then click Add New Email.

    Click here for a more detailed instruction on how to create form email notifications.

    If you need further assistance, please contact us again.