Repeat Spam

  • Cliff Bremner
    Asked on December 14, 2019 at 5:42 PM

    Hello, I am getting repeat spam from "talkwithcustomers" on my company's and my client's website's "jotforms".

    I've requested to the company to unsubscribe to no avail.

    How can I stop these? I do not want my clients to get bombarded by these types of marketing.

    Thanks.

    Cliff

  • jonathan
    Replied on December 14, 2019 at 6:32 PM

    We apologize for the inconvenience caused. I was able to see also the spam submissions coming from the email address eric@talkwithcustomer.com

    What I suggest you do is to enable the following on your form.

    1. You can add a Captcha field to at least make sure it is human and not just spam bots submitting the form.

    Guide : How to Add a Captcha Field

    2. Enable Unique Submission option on your form.

    Guide : How to Set Unique Submissions on a Form

    3. Enable Unique Question on the form. Example you can use the email address as the unique question. This way respondents will not be able to submit the same form again if the email address they provide was recorded/submitted already

    Guide : How to set Form Limits Based on a Unique Question

    Let us know if you need further assistance.