I want to confirm I have canceled my account

To Whom It May Concern,

On 11/23/16, I sent an email to support@jotform.com asking that my account be closed and did not receive any further communication from Jotform. I assumed my account had been closed as requested. However, I have been charged for another month and my account is still open. I've attached a copy of the email I sent requesting my account to be closed on 11/23/19.

This morning, I received notice from PayPal of a charge paid to Jotform. my account was still active. I signed into my account and went through the steps to delete my account, but have not received any kind of confirmation that my account has been canceled. Please credit my account for the $39 charge today and send a response letting me know my account has been closed and that I will not be charged again.

Thank you,

Colette Hofelich

I have already canceled your subscription for your account chofelich, I also issued a refund for the last payment, it should be reflected on your account within 5-10 business days.

In addition, your account has been deleted so you will not be charged again.