Email notifications have stopped

I have a form I'm using on quite a few pages. It worked fine until a few days ago. But now email notifications for it have stopped. I have three email addresses set up to receive the notice when the form is sent and none come through anymore. I do get notified via the iOS app, but nothing comes in via email. The autoresponder does seem to work. Not all the email addresses are mine and those aren't receiving either, so it's not just an issue with my system. Is there something I can check? I haven't changed anything. 

https://form.jotform.com/93313820733150

This is one of the pages where this form appears:

https://talktoanimals.weebly.com/louis-the-horse.html

Hi,

I have checked your email notification and it seems that you are using SMTP server to receive the responses on your form. This means that your email server failed to send them or it blocks JotForm when it tries to send them. 

Kindly try to follow this guide since you are using your Gmail account as your SMTP: How-to-Use-Your-Gmail-Account-as-Your-Email-Sender-via-SMTP

If Google shows you a security warning after setting up your SMTP please allow it because it could also be due to lack of permission on why you are not receiving the notifications.

Let us know if the issue still persists.

This is strange, since I've been using my gmail through Jotform for years and had previously set it up for SMTP and it has been working. So I followed your link and the JotForm instructions say this:

I didn't have 2-step enabled, but there was still no way to add an app and get an app password as described in your instructions. After further exploring, Gmail says this:

So they are specifically saying you have to have 2-step enabled in order for this to work. So I enabled it and was able to add JotForm and get the app password and add it to my JotForm settings. But I still don't think it's working, as those on the recipient list for the form still aren't getting anything. The autoresponder still works.

We would like to apologize for any inconvenience.

To my understanding, you have already tried to use the "App-Specific Password" to set up your Gmail as a sender email of your JotForm account via SMTP.

I'll try to reproduce the issue you are having on my end and I'll update you with my findings in this thread as soon as I have any.

May I suggest that you also try to contact Gmail regarding the issue you are having and confirm how SMTP should be set up with your Gmail, please?

Yes, I have tried to use the app specific password and it didn't seem to make a difference. I also added a new email address (non-gmail) and that isn't working either. Still getting app alerts and autoresponder, but not email notification. 

I tested my form and I received a notification email without any issue. Could you please try creating a new notification email? 

Here's a guide: https://www.jotform.com/help/25-Setting-up-Email-Notifications

For testing purposes, please give it a try and let us know if the issue still persists. 

Thank you.

I'm still having an issue. I've rebuilt every part of my forms and notifications and tried numerous combinations of email addresses. I don't think this is a gmail or address issue. 

I've also exactly copied the setup of the other form I have that works, but for some reason, this newer form doesn't respond in the same way. Here how the working and non-working form is set up to work:

User submits form. System sends a copy of submission to user using an autoresponder. System also sends a copy of this submission to a second person plus me (admin) using an email notification. Finally, system sends a copy of the submission to a third person (let's call a Parent), using a condition. 

This system works with my original form. The only things that are different on the new form versus the old form are some of the recipients. I've now tried enough email addresses in all of these places to know that it isn't an address issue.

Here's what happens with the new form:

When there are no conditions, the user is getting a copy through the autoresponder, and the email notification to the two people works. When I add in the conditions, the user got a copy through the autoresponder, the Parent got a copy from the Conditions, but the email notification to the two people no longer worked. 

As I said, I have set this up exactly as with my first form, which I have used for years. I'm out of ideas. Can you figure out what is going wrong?

We do apologize for the inconvenience.

May we know if you have tried our default sender email (noreply@jotform.com)?

You may try cloning your form and let us know if the issue still remains.

Guide:https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

Yes, I've tried the noreply@jotform email. I've also tried cloning the forms. 

Thank you for trying and testing it. 

Could you please try contacting your email service provider and ask them to add JotForm's IP addresses to their whitelist? You can find the list of IP addresses and domain names on this link:

Whitelisting-JotForm-IP-Addresses-and-Domains

Also, please check your spam folder and if you see JotForm emails, please mark it as not spam.

There are many possible reasons why notifications might not be going through. Could you please check the link below and see if there's something that can help:

Why-Am-I-Not-Receiving-Email-Notifications

I appreciate your help and the additional things to try. However, I've been using the original form for many years without any issues. Now, nothing I do will get the notifications to go. I have whitelisted Jotform on gmail, even though I never had an issue before. Along with my gmail address on the notification list is my CRM address (sends a copy to my CRM account to log it). That also has always worked and it no longer gets there. Pretty much any address I've tried in the email notifications tool fails to send UNLESS I delete all my conditions. So there seems to be some kind of conflict between those two things. As I said, it's always worked for me and now it doesn't. I went through the not-receiving-email-notifications list you sent and I've done it all.

The only solution I can think of at this point is to add the two addresses that I have in the email notifications tool to my conditions list instead. 

This would be a good workaround. If you manage to setup it correctly, it should work fine.

Can you please try to implement this and let us know how it goes?

In order to fix it, you can also try to use noreply@formresponse.com as a Sender Email.

We will wait for your response.