What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded Services

    Asked by islachamberspandc on April 21, 2013 at 10:08 PM

    Hi,

     

    I have paid my upgrade service fee however I still have recieved an email saying that I have reached my quota and my forms have been disabled.  Can you please look into this for me?

     

    Thanks

    Isla Chambers

    user name: islachamberspandc@yahoo.com.au

    My Forms email name User Name
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    Answered by sidharth_kch on April 22, 2013 at 12:55 AM

    @islachamberspandc

    I see that your account is not yet upgraded and its in OVERLIMIT status. Can you please let us know the payment details so that we can investigate further.

    Thanks,

    Sidharth

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    Answered by islachamberspandc on April 22, 2013 at 01:00 AM
    Hi,
    Here is the receipt email from Paypal.
    Thanks!
    Isla
    Sent from my iPhone
    Begin forwarded message:
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    Answered by sidharth_kch on April 22, 2013 at 01:04 AM

    @islachamberspandc

    I dont see any message here. Request you to please forward that to support@jotform.com.

    Thanks,

    Sidharth