What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Any issue with Jotform? It seems super slow..

    Asked by dpj on April 22, 2013 at 05:34 AM

    I am having problem Jotform today. It seems super slow and the page can´t load.

    Is this something Jotform is aware of?

    And now when i tried to open a form i just get a blank page :(


    JotForm problem
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    JotForm Support

    Answered by EltonCris on April 22, 2013 at 06:11 AM

    Hi,

    I am not experiencing that here. JotForm's page loads fine on my end. I would suggest to check our internet connection or your browser, clearing your browser's cache may sometimes help.

    May we also know the form in question so we can check it here? 

    We'll wait your reply. Thank you!

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    Answered by dpj on April 22, 2013 at 07:29 AM

    Hi, I get these messegas all the time.. Its not on a specific form, seems to be on the connection with JotForm.

    Website currently unavailable

    The website you are trying to access is currently unavailable. Please try again at a later time.
    If you are the site owner, here is a help resource to help resolve the issue.

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    Answered by jefreylandicho on April 22, 2013 at 07:47 AM

    I am also unable to replicate the same issue as I am able to access Jotform site without any issue. Can you try using another computer and also, may we know if you have any WAF (Web Application Firewall) installed in your system?

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    Answered by dpj on April 22, 2013 at 08:00 AM

    I have tried in different browsers and computers. and the issue remains.
    For now JotForm is working (but it is very slow)....

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    Answered by jefreylandicho on April 22, 2013 at 09:15 AM

    We are currently not experiencing any slowdown on our side. Can you please try resetting your internet connection/router and see if it solves the issue?

    If you are still experiencing slowdown after resetting your internet connection, please contact us again.

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    Answered by dpj on April 23, 2013 at 03:24 AM

    Take a look at this form http://www.dpj.se/content/13-gratis-utbildning-genomgang-av-interaktiva-skrivytor

    On the block "Datum och tid" and the "övrigt" i have a hover text that dosen´t appear for me or my colleuges. Can you se it?

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    Answered by sidharth_kch on April 23, 2013 at 03:41 AM

    @dpj

    Yes I am able to see hover text on these two fields.

    We would appreciate if you could open a new thread for the new request. This will help us provide you a better service. 

    Thanks,

    Sidharth

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    Answered by pochtecaeducation on January 22, 2014 at 07:19 AM

    The website has been terribly slow. It can barely load and it is at times unresponsive. 

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    Answered by jedcadorna on January 22, 2014 at 08:46 AM

    @pochtecaeducation,

    We apologize for the inconvenience. May we request you create a seperate thread with the details of the issue so if this is something that needs to escalate to our dev team then we can forward your ticket and also it would be easy to check the progress of your ticket. We thank you for your cooperation and we aplogize for any inconvenience.