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    Captcha keeps spinning on my form, it does not show the captcha text

    Asked by AdrianMullishDentalCare on April 22, 2013 at 06:24 AM

    Jotform Support,

     

    I have added a CAPTCHA field on a form, but while the preview works, when I put it on the live site:
    http://smile4.me.uk/contact.html

    ...the field does not load, I just get the spinning loading symbol instead of the securtiyy letters. Is there a server down which handles the JS for this bit?

    Thanks. Martin

     

    Page URL:
    http://smile4.me.uk/contact.html

    Screenshot
    JotForm preview captcha field JotForm Support
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    JotForm Support

    Answered by EltonCris on April 22, 2013 at 07:00 AM

    Hi Martin,

    May we know if it was working fine before? I can see the problem with the form in your page but I am not able to replicate it when I check your form's stand alone. Is it ok if you could re-embed your form using iframe embed code? I think this will help fixed the problem. How to get your Form's Iframe Code

    Let us know if you have issues using iframe. Thank you!

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    Answered by AdrianMullishDentalCare on April 23, 2013 at 06:28 AM

    Yeh that works - I used the iframe workaround.

    Thanks. Martin