- woodswalkAsked on April 22, 2013 at 08:38 AM
I've gone through all the steps, 3 times now, with no success. Here's what I do:
Open form in edit mode
Click on Setup & Embed
Click on Email Alerts
Click on Add New Email
Click on Notification Email
Enter new email address in Recipient Email
Click on Next
Click on Test Email
The test email is sent ONLY to the the original person, not the 2nd/new email addy just entered.
Am I missing something?
No screenshots to upload this time. URL below.
- sidharth_kchAnswered on April 22, 2013 at 08:51 AM
"Test Email" button sends email to your account email address and not to the Recipient email of your notification. Thats how its designed to test the email content.
You can quickly click on the preview button of your form and submit the data to test the newly added notification,
Let us know if you need further assistance.
- woodswalkAnswered on April 22, 2013 at 09:01 AMThat makes sense. Unfortunately, now when I do a test by completing all the
required fields and clicking Submit, whether that's from Preview or the
actual URL, neither address (primary or 2nd notification) is getting
notified of the submission.
- sidharth_kchAnswered on April 22, 2013 at 09:13 AM
I checked your form and see that your notification configuration is setup correctly. I further checked our email server log and see that emails are getting delivered to your email.
Here is the email server log:
/var/log/jotform/amazonSES.log:[22/Apr/2013:08:56:56 -0400] 31028036224139 AmazonSES Sent email to email@example.com - MessageID:0000013e31d18bee-6bb22c4a-e69f-4a16-8f56-7634dff8c970-000000 - RequestId:1ce41572-ab4c-11e2-af53-7f60078f1e58
Can you please check your SPAM folder and i believe the emails should be there. Let us know if you continue to have this issue and we will investigate further.
- woodswalkAnswered on April 22, 2013 at 09:33 AMThis is odd.
When I did a test of the form on 4/17 it worked well - my primary address
(firstname.lastname@example.org) I got a notification email from
email@example.com. (I had not yet added naturalist@.... as a 2nd
Now, as you suggest, I looked at the junk mail for both
firstname.lastname@example.org or email@example.com and
did not find messages in either. So I went to my whitelist and added both
firstname.lastname@example.org and *@jotform.com to my whitelist. I then did another
test registration, and again, neither director@... nor naturalist@...
received notification. Again, messages not in junk mail, either.
I AM getting the email notifications from another one of my forms - Woods
Walk & Trail Run.
Where do we go from here?
- woodswalkAnswered on April 22, 2013 at 09:37 AMOk, 1 notification just came through to naturalist@... I should have used
numbers in my tests to know which email just made it. Since I've done 3
this morning I don't really remember which 1 this was.
Still no notifications have come to director@...
- sidharth_kchAnswered on April 22, 2013 at 09:40 AM
Please let us know your form id which is having notification issue and we will investigate further.
- woodswalkAnswered on April 22, 2013 at 09:44 AMForm ID is 31028036224139
- sidharth_kchAnswered on April 22, 2013 at 10:09 AM
I checked your from and see that you have configured two notification with following ids.
I checked the email server log and see that emails are going to your email id email@example.com while the the email failed for "firstname.lastname@example.org"
/var/log/jotform/amazonSES.log:[22/Apr/2013:09:25:00 -0400] 31114285775152 AmazonSES Sent email to email@example.com - MessageID:0000013e31eb3ec4-b6520d99-4c8a-412c-9cc0-688a6de68463-000000 - RequestId:08bccbd2-ab50-11e2-b863-8b7f922a9278
/var/log/jotform/amazonSES.log:[22/Apr/2013:09:52:35 -0400] 31113436435142 AmazonSES Failed while sending email to firstname.lastname@example.org
Request you to configure the "Sender Name" in your Notification (first) and do a test submission. Let us know if you continue to have this issue.
- woodswalkAnswered on April 22, 2013 at 11:28 AMI think you must have checked someone else's forms. Neither of those email
addresses are familiar to me and they have nothing to do with our
organization or our forms. I am again copying & pasting our form number
- sidharth_kchAnswered on April 22, 2013 at 11:37 AM
Sorry about that.
I just did a test submission on your form and verified that emails are being sent. Please see the email log below:
/var/log/jotform/amazonSES.log:[22/Apr/2013:11:37:22 -0400] 31028036224139 AmazonSES Sent email to email@example.com - MessageID:0000013e32646a86-ab71a4b3-de86-4ab0-9e6a-770ce8ad78b8-000000 - RequestId:85f84097-ab62-11e2-aab8-d1a12e107c54
Have you received this email? Request you to do a submission again and let us know.
- woodswalkAnswered on April 22, 2013 at 11:42 AMNaturalist@pfeiffernaturecenter DID receive that email - YAY! Shouldn't
director@....also receive one?
- sidharth_kchAnswered on April 22, 2013 at 11:46 AM
director@.. will not receive the notification alert as this email id is not configured to receive them. If you need this email id also to receive notification alert, you can add that in your Recipient Email seperating with "," and space.
Eg. : firstname.lastname@example.org, email@example.com
Alernatively, you can just add another notification alert for this email id.
Let us know if you need further assistance.
- woodswalkAnswered on April 22, 2013 at 11:50 AMTerrific, thanks!
- sidharth_kchAnswered on April 22, 2013 at 11:51 AM
You are welcome.
Should you have any questions please feel free to contact us.