Jotform Mobile app won't open in iPad(iOS 13.3).

  • Profile Image
    Mrs. Cheryl Frazier 
    Asked on December 16, 2019 at 05:09 PM

    Using iOS 13.3. New download. I can’t get the app to boot (open). I restart iPad and see what happens. They app should open w/o going through that. 

  • Profile Image
    Answered on December 16, 2019 at 07:06 PM

    Is there an error message when you attempt to open the mobile app? Could you please share a screenshot of the error?

    Note: make sure to open the link of this forum thread in your browser in order to upload the screenshot, it won't post correctly if you do it from the reply-email.

  • Profile Image
    Answered on December 18, 2019 at 08:42 AM

    Hi Cheryl Frazier, can you kindly brief a bit more on this with images. I faced kind of the same issue and got solved so asking to confirm if it is the same.



    Seder Smith 

  • Profile Image
    Answered on December 18, 2019 at 09:06 AM

    I don't have an iPad however, tested on my iPhone 7 with the latest IOS update and the Jotform Mobile Form app works at my end.

    Kindly share a screenshot on the issue so that we can check it further.


  • Profile Image
    Answered on January 01, 2020 at 11:35 AM

    I’m having similar trouble. The Jotform splash screen hangs and doesn’t go any further into loading the app.  
  • Profile Image
    Answered on January 01, 2020 at 01:36 PM

    Hi Mike, I have moved your inquiry to a new thread to assists you better.

    Kindly follow this link: