What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I checked your account and I also see the same issue. Thanks for reporting this to us, I will escalate this to our next level support. You will hear updates via this thread. Thanks again.
The "new" count might go incorrect time to time. Since we cache the number to speed up the page and the caches sometimes go wrong. So, you can ignore that number and you can use Mark All as Read to reset the number manually.