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    On submission page, the gear icon is not working.

    Asked by robinowsley on April 22, 2013 at 10:36 AM

    I don't know what to call this thing, but it's after you select a form, then go to Submissions for that form.  The dropdown cog gear whereby you click on it, then you get a menu that allows you to select which Submissions for that form you want to download and/or display.

     

    It's broken.  Again.  This is not the first time this has happened on my account.  I've tried in several browsers.  When you roll your mouse over it, it's still recognizable as a link.  But nothing happens when you click.

     

    I don't know another way to get the submissions for my form.  One of the last times this thing broke, someone told me to use Reports to attempt to get my submissions, but that wasn't working either.  (I think whatever was broke, broke both things.)  It's only loading my last selection, which was only through yesterday, so I don't know another way to get today's submissions.

     

    It seems to be all forms in my account too, not just one.  They were all working when last I visited them yesterday.  No changes on my end.  More submissions, that's it.

     

    Can someone please fix this?  I so hope this won't be an all day problem.  Please.  

     

    Edited to add:  Yeah, just as I suspected, "Reports" is busted too, at least for Excel reports, which is the only thing I can use.  I generated a new one, and have attempted to load the URL it gave me in 2 different browsers.  I just get a "Jotform is currently unavailable" error.

    Reports Submissions problem Selection
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    Answered by glennlee on April 22, 2013 at 10:48 AM

    Thanks for reporting this us!

    I already escalated the issue about gear icon on the submission page to our next level support. You will hear updates via this thread. Thanks again.

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    Answered by rcphotography on April 22, 2013 at 11:06 AM

    I'm having this same problem.

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    Answered by jefreylandicho on April 22, 2013 at 11:29 AM

    Thank you for letting us know. Our developers are already investigating the cause of this issue and should provide an update soon. 

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    Answered by glennlee on April 22, 2013 at 01:40 PM

    The issue has been resolved. Please let us know if you still experiencing the error. Thanks!

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    Answered by rcphotography on April 22, 2013 at 01:54 PM

    PERFECT! Thank you :)