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  • Profile Image

    Not receiving email alerts

    Asked by vatech33 on April 22, 2013 at 12:31 PM

    Hello,

     

    I have tried reseting sender and receipient details as on your site suggested and still not receiving any emails.

     

    Have noticed that we had stopped receiving any email notices about a month ago.

     

    Thanks,

    Craig

    Page URL:
    http://www.CreativeCarding.com

    email email alerts Emails sender site
  • Profile Image

    Answered by sidharth_kch on April 22, 2013 at 01:14 PM

    @vatech33

    I checked your notification setting and don't see that you have set the "Sender Name" and "Sender Email"

    Please change these settings and your notification should work. Let us know the outcome.

    Thanks,

    Sidharth

  • Profile Image

    Answered by vatech33 on April 22, 2013 at 01:31 PM
    Thanks, but still not working. I followed your thread on “How to setup email alerts to prevent email from bouncing” and used “Jotform” as the Sender Name and noreply@jotform.com as the Sender E-mail. Is this wrong?

    Craig Chrisman
    Vice President
    Prestar Packaging, Inc.
    Phone 540-382 7051
    Fax 540-382-7188
    www.PrestarPackaging.com
    Prestar Packaging Logo Adobe Systems
    Check out our new division www.CreativeCarding.com
    100% Made in America, and from Recycled Materials
    Creative Carding Gift Card Boxes are Patent Pending and all material pertaining to our Gift Card Boxes is Copyright protected.

  • Profile Image

    Answered by sidharth_kch on April 22, 2013 at 01:37 PM

    @vatech33

    Are you having issues with form id "93014918305" (Untitled Form2)? I just checked your form again and see that "Sender Email" and "Sender Name" is still not set.

    Please change these settings for notification to work.

    Thanks,

    Sidharth

  • Profile Image

    Answered by vatech33 on April 22, 2013 at 01:54 PM
    Actually I am working on Form 1 as that is the most important but neither form has been working for a while now.

    Craig Chrisman
    Vice President
    Prestar Packaging, Inc.
    Phone 540-382 7051
    Fax 540-382-7188
    www.PrestarPackaging.com
    Prestar Packaging Logo Adobe Systems
    Check out our new division www.CreativeCarding.com
    100% Made in America, and from Recycled Materials
    Creative Carding Gift Card Boxes are Patent Pending and all material pertaining to our Gift Card Boxes is Copyright protected.

  • Profile Image

    Answered by sidharth_kch on April 22, 2013 at 02:06 PM

    @vatech33

    Upon checking your account, i found that your email id "craig@prestarpackaging.com" is in our bounce list (reason mentioned below). 

    Result: 

    craig@prestarpackaging.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013c7f7=

    8a598-0dc7091b-5079-49d7-8bfc-39e407f7f8b3-000000@amazonses.com>) with the =

    subject of (New Submission: Untitled Form 1) matches a profile the Internet=

     community may consider spam. Please revise your message before resending.' 

     

    I have removed this email address from the bounce list and you should start receiving your submission emails. Request you to change the notification email subject line to something else as that is the reason why your email id ended up in bounce list.

    Let us know if you need further assistance.

    Thanks,

    Sidharth