HIPAA: Ability to use Field manager app with HIPAA compliant forms

  • Kurt Maclaine
    Asked on December 17, 2019 at 9:19 PM

    Good Afternoon,

    I am wondering if it were possible to move pages from within an existing form to create new forms or are you required to start from scratch and delete the existing data in the previous form? 

    Any assistance would be appreciated. 

  • Jed_C
    Replied on December 18, 2019 at 2:22 AM

    Cloning fields on a new form is possible using field manager app https://www.jotform.com/integrations/field-manager.

    Kindly try that app and let us know if you have any questions.

  • jherwin
    Replied on December 18, 2019 at 5:41 AM

    I tried using the app and it's working fine on my end, please see my screenshot below:
    1576665541field manager Screenshot 10
    Please try with another browser as well. That may work. Or, try clearing your browser cache and cookies for Jotform first before opening the app.

  • Vanessa_T
    Replied on December 18, 2019 at 7:13 AM

    Can you please try accessing the app using this direct link, https://fieldmanager.jotform.io/

    Let us know if the issue persists.

  • David JotForm Support Manager
    Replied on December 18, 2019 at 4:33 PM

    It might be, I just accessed it in my end without issues. Please try disabling the security software, then try to access the app.

  • Jed_C
    Replied on December 18, 2019 at 8:13 PM

    The issue was due to your account was on HIPAA server. That might be a limitation for security reason. It should allow you to use the field manager app on a non HIPAA account.

  • jherwin
    Replied on December 18, 2019 at 9:32 PM

    Upon checking your account, I see that it is enabled with HIPAA compliance which is why the field manager is not working. Please note that all the apps are not supported by HIPAA compliant accounts.

    Let me forward the thread to our backend team as a feature request for evaluation. Unfortunately, we cannot provide any ETA at this moment. However, if there is any news you'll be updated here on this thread.