What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Some submissions came through without required upload field

    Asked by qservices on April 22, 2013 at 02:56 PM

    I have 3 job postings up and after applicants attach their application and hit submit, I am getting the form data but the attached application is not coming through ... Please help!!  Thanks, Tamara ... tamara@qservtech.com

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    Answered by qservices on April 22, 2013 at 03:09 PM

    This seems to be a hit or miss situation ... I just got an application but then I tried to put one through and it didn't attach ... PLEASE HELP ... THIS IS CAUSING A LOT OF ISSUES!!

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    Answered by sidharth_kch on April 22, 2013 at 03:25 PM


    I am creating a ticket for you and forwarding your issue to our Level 2 support. As soon as there are updates from them you will get the notification via this thread.



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    Answered by qservices on April 22, 2013 at 03:30 PM


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    Answered by qservices on April 22, 2013 at 05:31 PM

    I'm getting your jot form test's and there are NO attachments with them.

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    Answered by jeanettebmz on April 22, 2013 at 06:55 PM

    Hello Tamara

    I have made  test and checked the submissions of your form, the PDF is there . Is this happening while getting the email notification?

    Let me tell you that since you are using the single upload button, it might appear as it's not attaching, but once you submit the form the file gets attached.

    Also , can you please tell if the form is embedded into a webpage? Can you share the URL if that is the case? We might need to check if the form is not in conflict with your

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    Answered by Tamara on April 23, 2013 at 10:08 AM

    The applications seem to be coming through now ... Thanks for you help!! :-)

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    Answered by sidharth_kch on April 23, 2013 at 10:41 AM


    Glad to know that your issue was resolved.

    Should you have any questions please feel free to contact us.



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    JotForm Founder

    Answered by aytekin on April 24, 2013 at 04:33 AM

    You should probably email them and ask them to re-submit their application. It might be possible for someone to submit the form without a required field. Even though they are required fields we are not too strict about it.

    But, if you think they are sending the upload but it is not received from our end we will need to re-create the problem to fix it. So, if you can demonstrate the problem let us know.