Why am I not receiving applications (file uploads) submitted via Explorer

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    qservices
    Asked on April 22, 2013 at 03:15 PM

    Why am I not receiving applications (file uploads) submitted via Explorer but am receiving ones submitted via Google Chrome.

    Applications not coming through on EXPLORER, but are coming through on Google Chrome.  Form data comes through but applications are not attached.

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    Mike_T
    Answered on April 22, 2013 at 03:40 PM

    I have cloned your form to my account and made several tests, all the uploads were fine.

    Also, I have submitted your form through your 'employment' page using Internet Explorer 10 on Windows 7, and my test PDF was successfully uploaded.

    What versions of Internet Explorer and Windows do you use? Is this issue still persists?

    Thank you very much for cooperation.

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    qservices
    Answered on April 22, 2013 at 04:28 PM

    I am pretty sure im using explorer 7 ... I just tried again  and the application did not come through with the form.

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    Mike_T
    Answered on April 22, 2013 at 05:47 PM

    Are you using Windows XP or Windows 7?

    There is one thing that you can do, disable the 'Multiple Upload' option on your form. It will switch to Single Upload, and it should be more stable.

    Also, we would love to troubleshot it further, but we need information about affected browsers. My colleague suggested adding a browser info field to the form, so that field can be automatically pre-populated with required information. Then, we will use it for troubleshooting.

    Adding required hidden Browser Info field:

    Adding it to the form Email Template (optional step):

    Thank you.