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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not receiving applications (file uploads) submitted via Explorer

    Asked by qservices on April 22, 2013 at 03:15 PM

    Why am I not receiving applications (file uploads) submitted via Explorer but am receiving ones submitted via Google Chrome.

    Applications not coming through on EXPLORER, but are coming through on Google Chrome.  Form data comes through but applications are not attached.

    Page URL:
    www.qservtech.com

    upload issue
  • Profile Image
    JotForm Support

    Answered by Mike_T on April 22, 2013 at 03:40 PM

    I have cloned your form to my account and made several tests, all the uploads were fine.

    Also, I have submitted your form through your 'employment' page using Internet Explorer 10 on Windows 7, and my test PDF was successfully uploaded.

    What versions of Internet Explorer and Windows do you use? Is this issue still persists?

    Thank you very much for cooperation.

  • Profile Image

    Answered by qservices on April 22, 2013 at 04:28 PM

    I am pretty sure im using explorer 7 ... I just tried again  and the application did not come through with the form.

  • Profile Image
    JotForm Support

    Answered by Mike_T on April 22, 2013 at 05:47 PM

    Are you using Windows XP or Windows 7?

    There is one thing that you can do, disable the 'Multiple Upload' option on your form. It will switch to Single Upload, and it should be more stable.

    Also, we would love to troubleshot it further, but we need information about affected browsers. My colleague suggested adding a browser info field to the form, so that field can be automatically pre-populated with required information. Then, we will use it for troubleshooting.

    Adding required hidden Browser Info field:

    Adding it to the form Email Template (optional step):

    Thank you.