What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I got an email that says my account will be disabled soon

    Asked by 2adorable on April 22, 2013 at 08:40 PM

    I just got a email saying my forms are going to be suspended I fucking paid you guys already why am I getting this message. I have like over 100 forms I can't afford no down time... i got a email that said it's going to be suspended at 12 today.? 

     

    My Forms email message
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    Answered by jeanettebmz on April 22, 2013 at 11:28 PM

    The reason why this happened is because the our Vendor processor system (Plimus) could not process the recurring yearly charge that was due on April 16 . The reason is that they could not charge to the CC on file. 

    So you might need to update your payment methods . You should have received a message from Plimus on regards to this situation

    At any rate, please upgrade right away, by going the pricing page while logged into your account.

    Let us know if you still need our assistance.