- 2adorableAsked on April 22, 2013 at 08:40 PM
I just got a email saying my forms are going to be suspended I fucking paid you guys already why am I getting this message. I have like over 100 forms I can't afford no down time... i got a email that said it's going to be suspended at 12 today.?
- jeanettebmzAnswered on April 22, 2013 at 11:28 PM
The reason why this happened is because the our Vendor processor system (Plimus) could not process the recurring yearly charge that was due on April 16 . The reason is that they could not charge to the CC on file.
So you might need to update your payment methods . You should have received a message from Plimus on regards to this situation
At any rate, please upgrade right away, by going the pricing page while logged into your account.
Let us know if you still need our assistance.