What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Setup for sending/receiving NOT AT ALL intuitive.

    Asked by mr44toes on April 22, 2013 at 09:43 PM

    I've praised your fine interface on building forms.  Your process for setting up the addresses on the e-mail is NOT AT ALL CLEAR, NOT AT ALL CLEAR, NOT AT ALL CLEAR, NOT AT ALL CLEAR!


    Why can't I change the "reply-to?"  WTF?

    Page URL:

  • Profile Image

    Answered by mr44toes on April 22, 2013 at 11:37 PM

    Yes, I'm frustrated--I'm sorry if this is coming across the wrong way.  Everything else about this is easy to follow, well-conceived.  The UI for the send/receive stuff makes no sense at all to me.  Why can't there just be fields with logical names?

  • Profile Image

    Answered by falkirks on April 23, 2013 at 12:40 AM
    If you are wishing to send an auto response email you can easily change the from address on the first page of the alert setup in the corner of the popup. This changes the email address that the server appears to be using which if used incorrectly constitutes as phishing.

    I hope that what you mean cause I don't quite get your question. I think the email interface is amazing especially compared with similar services.
  • Profile Image

    Answered by sidharth_kch on April 23, 2013 at 01:37 AM


    You can change the "Reply-To Email" of your form notification settings.

    But it looks like that you want to manually enter the email address in "Reply-To Email" field. Yes you are right you cannot manually add email id in this field. To achieve your requirement, you should add a hidden question in your form and set the defalut value as email id which you want. Once hidden field is all set you can select the hidden question in your "Reply-To Email" dropdown option. Please refer this screenshot:

    Let us know if you need further assistance.