What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Can you please provide us more details of the problem?
Are you using this download tool?
Which format are you trying to download (Excel, CSV or PDF)? I just tested it on my form's submission data, and I was able to download the submissions.
Can you please try again after clearing your browser cache.
Inform us if you continue to have issue downloading the form's submissions.