What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can no longer export submissions to excel on shared forms. Share Form Toolbars are not showing up.

    Asked by bandcamp on April 23, 2013 at 11:55 AM
    Submissions excel
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    Answered by sidharth_kch on April 23, 2013 at 12:11 PM

    @bandcamp

    Yes you have options to export your submissionns to excel / CSV / PDF.

    Please refer this guide on How to Download Form Submissions to Excel-CSV-PDF

    Let us know if you need further assistance.

    Thanks,

    Sidharth

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    Answered by bandcamp on April 23, 2013 at 12:31 PM
    The problem is I can no longer see my tool bars. The forms are shared with me by someone else in the office. They see everything fine and yet I have no tool bar or reports drop down to select as in your instructions.
    Everything was working fine yesterday.
    Thank you
    -----
    Faith Hedley
    admin@saskband.org
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    Answered by sidharth_kch on April 23, 2013 at 12:54 PM

    @bandcamp

    I got it. You cannot export the submission data from a shared form. Only the form owner has the option to export the submissions.

     

    Thanks,

    Sidharth

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    Answered by bandcamp on April 23, 2013 at 01:14 PM
    I was able to do it up until this morning. Has something changed?
    -----
    Faith Hedley
    admin@saskband.org
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    Answered by sidharth_kch on April 23, 2013 at 01:26 PM

    @bandcamp

    Were you able to export it from your account? or you did from "saskband" account ?

    Thanks,

    Sidharth

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    Answered by bandcamp on April 23, 2013 at 04:41 PM
    From my account.
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    Faith Hedley
    admin@saskband.org
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    JotForm Support

    Answered by EltonCris on April 23, 2013 at 06:24 PM

    @bandcamp

    Thank you for reporting. We will escalate this issue to our development team and get back to you.

    Sorry for the inconveniences caused.

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    JotForm Support

    Answered by paulsimpson on April 24, 2013 at 04:57 AM

    Hi. This should now be fixed. I made an error whilst updating some code, sorry. If there are still any problems please let me know. 

    Paul