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  • Profile Image

    Notification Issue: Not receiving

    Asked by abeyrer on April 23, 2013 at 02:20 PM

    Checking the forums about this issue. We are not receiving our email notifications for the Forms:

    http://form.jotformpro.com/form/30155297620956

    http://form.jotformpro.com/form/30854798505970

     

    Can you ensure the following email addresses are not on the bounce list:

    abeyrer@southernwine.com

    awunder@southernwine.com

    jmcgillem@southernwine.com

    JPulliam@southernwine.com

    cphelan@southernwine.com

     

     

    Thank you.

    Andy Beyrer

    abeyrer@southernwine.com

     

    Page URL:
    http://form.jotformpro.com/form/30155297620956

    notification issue email email notifications bounce list bounce
  • Profile Image

    Answered by glennlee on April 23, 2013 at 02:35 PM

    Hi Andy,

    All of the email addresses you have provided are not in the bounce list. Please kindly check you spam folder.

    To prevent not receiving email notification, please make sure that the sender email is set to noreply@jotform.com. For more information, please see this guide.

    Regards,

  • Profile Image

    Answered by abeyrer on April 23, 2013 at 02:38 PM
    We have checked our spam. Not in Spam
    Andy Beyrer
    Key Account Manger
    Southern Wine & Spirits of Indiana - Coastal Division
    tel 317.810.4781 | mobile 317.340.5067
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 23, 2013 at 02:54 PM

    Hi Andy, I can confirm what my colleague has mentioned and I would additionally recommend that you please check the guide he linked for your use. Please try changing your Email Notification Sender E-Mail back to the default NOREPLY@JOTFORM.COM and then set the REPLY-TO as the Account to see if this helps to correct the problem for you.