What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    "Required" not functioning properly with "other" included as an option

    Asked by amafitnesscenter on April 23, 2013 at 02:20 PM

    I created a question that I preferred to make required... 

     

    It asks what the primary reason is for their inquiry... and I have 5- 6 choices, plus OTHER...

     

    When I test the form, and select anything other than OTHER...

    It is still giving me the error message that a response is required, but I've already selected a response.

    When I add "other" as a response, is THAT response required besides selecting an initial choice?

     

    SEE SCREENSHOT URL BELOW...

     

    plus have included the url to the jotform form

    http://www.jotform.com//?formID=31124581833147

     

    Christine

    Page URL:
    http://awesomescreenshot.com/0e9174l6c3

    JotForm message choices selected
  • Profile Image

    Answered by falkirks on April 23, 2013 at 02:36 PM
    When is tried it seems to work fine. If you are embedding it on a Page try using the iFrame option to prevent script conflicts.
  • Profile Image

    Answered by glennlee on April 23, 2013 at 02:47 PM

    @amafitnesscenter,

    If your form is embedded to a website, it may have conflict on jquery script. Please try falkirks suggestion to use an Iframe method. Thanks!

  • Profile Image

    Answered by amafitnesscenter on April 23, 2013 at 02:57 PM
    Embedded here… used iframe…

    http://websitesetuppro.com/demos/ama/contact/

    same issue.

    Christine

  • Profile Image

    Answered by sidharth_kch on April 23, 2013 at 03:38 PM

    @amafitnesscenter

    I checked your form and was able to reproduce this issue on form's direct link: http://www.jotform.us/form/31124581833147

    I am creating a ticket and forwarding your issue to our development team. As soon as there are any updates from them, you will get the notification via this thread.

    Thanks,

    Sidharth

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 10, 2013 at 11:00 AM

    This bug is already solved. Here is the example form that can be used to test:

    http://form.jotformpro.com/form/31294721964964

     

    We have closed this ticket. But if you believe the problem is still happening please describe the steps to re-create it. Thanks!