Where can I find the submission settings?

  • suteatro
    Asked on December 23, 2019 at 1:54 PM

    I have searched but cannot find the submission settings for my form? Where can I find them? I would like to disable the hidden fields so upon submission they are populated into the PDF for my form. Thanks!

  • Kiran Support Team Lead
    Replied on December 23, 2019 at 3:32 PM

    I am not sure if I understand your query correctly. Do you mean not to display the hidden fields in the PDF document? If so, please note that the PDF document shall be displaying all the fields from the form and if you do not want to display any fields, it is required to delete them on the PDF document manually. If any input field is not filled, it may be hidden in the PDF document by enabling 'Hide empty form fields' option in the PDF editor settings.

    Hope this information helps! Let us know if you are referring something different. We will be happy to help. 

  • suteatro
    Replied on January 6, 2020 at 2:38 PM

    I actually have the opposite situation. There are hidden fields in the form that I don't want the submitter to see but then need these fields visible once the form is submitted so I can see them on my end. Is there a way to do this? I would like to avoid having to create a separate document for the hidden fields that I need to see.

  • Mike
    Replied on January 6, 2020 at 5:46 PM

    Yes, this is possible to display empty/hidden fields.

    For example, for the PDF Document:

    Where can I find the submission settings? Image 1 Screenshot 40

    Submissions page:

    Where can I find the submission settings? Image 2 Screenshot 51

    Inbox page:

    Where can I find the submission settings? Image 3 Screenshot 62

    If you need any further assistance with this, please let us know.

  • suteatro
    Replied on January 7, 2020 at 3:40 PM

    Hello, thanks for this. I was able to find where to toggle off the "Hide Empty Fields" options. However, when I do this from the inbox page, only the heading of the empty field is populating and not the rest of the field, for example the check boxes below the question/heading are not visible. Is this possible?

  • Mike
    Replied on January 7, 2020 at 4:58 PM

    This is not currently possible to display the unselected options. Would you like to see the empty options (radio buttons / check boxes) in the generated submission PDFs?

  • suteatro
    Replied on January 15, 2020 at 5:36 PM

    Hi - we have figured out a workaround on this. If we Edit the Submission from our Inbox, then JotForm allows us to see and enter data for our hidden fields and then populates them into the PDF form. Thanks!

  • Mike
    Replied on January 15, 2020 at 6:46 PM

    Thank you for your update. We are glad to hear that you have found a workaround.