[Sub user account] Form menu is no longer showing up

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    kellydianne
    Asked on April 23, 2013 at 03:33 PM

    For some reason(today) when i click on my form i no longer see the "submsisions' button and therefore can not get the the datbase and screen wereI can download the form data into excel. It's just not a menu option. I trield looking into my account with a differnt browse and i can't ven see my froms . Help Please!

    Thanks!

    Kelly Reynolds

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    falkirks
    Answered on April 23, 2013 at 06:10 PM
    I see you have created two identical forum topics. Try to avoid this in future.
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    Mike_T
    Answered on April 23, 2013 at 06:34 PM

    Thank you for contacting us.

    I was able to reproduce this bug, and now it has been escalated to our Developers. They will fix it as soon as they can.

    In the meantime, you can use the following workaround to view your submissions:

    1. Select your form, click on 'More', 'View Form', then copy form URL (address) somewhere.

    2. Change the 'form' word in copied address to 'submissions', then open modified address in browser.

    Standard address (URL):

    http://www.jotform.us/form/30444239171146

    Modified address that will open submissions page (it will not work if you are not logged into account):

    http://www.jotform.us/submissions/30444239171146

    We will inform you once the problem is completely fixed.

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    paulsimpson
    Answered on April 24, 2013 at 04:23 AM

    Hi. Sorry about that. I made a mistake when upgrading some code. This should now be fixed. Let me know if there are still any problems.

    Paul

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    kellydianne
    Answered on April 25, 2013 at 12:22 PM
    Thank you
    Sent from my IPhone; therefore, please excuse brevity and typographical errors.
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    kellydianne
    Answered on April 29, 2013 at 10:20 AM
    THANKS!