What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have received an email from Jotform but i forgot my passoword

    Asked by Ray on April 23, 2013 at 03:57 PM

    My email is kitchen1499@gmail.com

    my user name is kitchen1449  

    but when i go to the jotform page to recover my password

    My web site is www.kitchen1499.com

    I try both those names above and i get (No user with this email address or username has been found.)


    I have cleard my cache


    can someone help im lossing customer i need to upgrade my account


    Ray Spore

  • Profile Image

    Answered by sidharth_kch on April 23, 2013 at 04:10 PM


    I checked your account and see that its OVERLIMIT as you have used more upload space then specified limit for free accounts.

    You need to upgrade your account. I am removing the overlimit so that you can upgrade your account.