What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email alerts are not coming through?

    Asked by awworkwise on April 24, 2013 at 02:13 AM

    We were receiving these until a coule of weeks ago, nothing has changed from our end.

    We have the automated noreply@jotform switched on & the participants have got these. They are not getting caught in the Spam filter as Jotform has been put on the approved spam list.

    Any suggestions on how to get this working again?

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    JotForm Support

    Answered by EltonCris on April 24, 2013 at 06:01 AM


    Your email address ended to the bounce list due to the following reason.

    training@awworkwise.com.au is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) [Default] 421-'4.7.1 : Recipient address rejected: Backup mail exchanger not provided here'

    It seems like your email service provider rejected the email adress from one of your form user or the noreply@jotform.com. I have now removed it so it should be working fine now. Kindly test your form now. Thank you!