What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error switching plan from Premium to Economy

    Asked by malenysupaiga on April 24, 2013 at 04:37 AM


    I am looking to upgrade our account, but am encountering an error when trying:

    Error switching plan.
    Please try again in a few minutes or get in contact with our support team. Sorry for the inconvenience.".locale() %>


    Could you please upgrade my account manager.maleny@outridgesiga.com.au to the Economy plan.




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    JotForm Support

    Answered by EltonCris on April 24, 2013 at 06:28 AM

    Hi Sam,

    Our apologies for the inconveniences caused. I have now escalated this issue to our higher team so they can fixed this as soon as possible.

    Our apologies for the inconveniences caused. Please stay tuned!

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    Answered by canerbalci on April 24, 2013 at 08:31 AM

    Hi malenysupaiga,

    The issue was due a recent migration with our servers. The problem is solved and your account is upgraded to Economy plan.

    Have a nice day.