What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    MAILCHIMP PROBLEM: Data is not being received into MC List

    Asked by jumpfox-invites on April 24, 2013 at 04:51 AM

    I setup Jotform so that contacts where added to my Mailchimp lists automatically.  It was working great, but all of a sudden it's stop working.  I haven't changed any settings so why would it stop working all of a sudden? I've generated and new API key and tried again but it's still not working!?  

    Any suggestions? 

    JotForm settings mailchimp lists
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 24, 2013 at 09:51 AM

    Hello and thank you for reporting this issue to us. I can see that you are experiencing the same issue as a previous related one that happened. I've tested MailChimp again just to be sure and I can confirm that MailChimp Integration is still not working correctly so I have added your Issue to our List as well. Our developers are already aware of the issue and are investigating it to get it fixed as soon as possible for you. We will notify you as soon as we can when it has been corrected.

  • Profile Image

    Answered by jumpfox-invites on April 24, 2013 at 10:21 AM

    Thank you for letting me know. 

  • Profile Image
    JotForm Support

    Answered by KadeJM on April 24, 2013 at 10:54 AM

    No problem, you are very welcome and thank you for any patience you can allow us until then. We will get back to you about the issue as soon as possible.

  • Profile Image
    JotForm Support

    Answered by liyam on April 25, 2013 at 03:56 PM

    Hello jumpfox-invites.  I've just made a fix on the integration.  Please try reintegrating your form again to ensure that the form is updated with the fix.

    Thanks.