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  • Profile Image

    Two charges appear on my American Express statement.

    Asked by cklein1 on April 24, 2013 at 09:43 AM

    I purchased a yearly subscription from your company on April 17th, and it was processed through paypay (see below).

    What happened was the first time paypal appeared to time out and I did the payment again.

    Apparently both payments did go through and have shown up on my statement.

    I spoke to paypal and they supplied me with both transaction I.D.'s 

     

     

    Thank you for contacting PayPal Customer Support. My name is Christian and I am happy to provide you with this duplicated transaction IDs:

     

     

    1st Tx ID: (85040080439, 4QCJ26YET4M5G)

     

    2nd Tx ID: (85040249414, 4QCJ26YETEX6E)


    Can you please credit back one on the charges.

    Regards

    Colin Klein

     






    18 Apr
      PAYPAL *INTERLOGY 35314369001
    90.00 UNITED STATES DOLLAR
      $94.89
    18 Apr   PAYPAL *INTERLOGY 35314369001
    90.00 UNITED STATES DOLLAR
      $94.89
    style size name yearly
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    JotForm Support

    Answered by KadeJM on April 24, 2013 at 10:52 AM

    Hi Colin, I am viewing this in our system but I currently don't see a double-charge listed for this. I only see one charge for this account you are currently using which is all under one account for PayPal. Now from the information you are providing it appears that this was a possibly a double input error which caused a duplication to appear since the numbers are matching. If they were doubled up they should be at different times and would also appear at slightly different times as well as including in our system.

     

      PAYPAL *INTERLOGY 35314369001

    90.00 UNITED STATES DOLLAR
     $94.8918 Apr  PAYPAL *INTERLOGY 35314369001
    90.00 UNITED STATES DOLLAR
     $94.89

    Can you please check again with your Bank and PayPal and let us know?

    Also if you are able to provide a screenshot to share with us if you are able to, that would be much appreciated if this is the case so that we can look more into correcting the problem if necessary.

    We will await your response for further action if needed.