- annette7061Asked on April 09, 2011 at 06:12 AM
now whenever I update the form and paste into the website it is now reverting back to a previous saved version aggggggg
- allanftdAnswered on April 09, 2011 at 09:06 AM
Thank you for bringing this up to us. We apologize for the inconvenience this has caused you. I tried but unable to replicate the issue you reported. May we get the form name and URL where this form is currently embedded?
In addition, please clear the cache of your web browser, and also wait until the form is completely saved before you view it again (the round icon should stop rotating).
We'll wait for your response.
- corc_itwebAnswered on April 11, 2011 at 04:17 PM
I'm having the same problem:
Form ID: 11003224669
- JotForm SupportliyamAnswered on April 12, 2011 at 05:54 AM
Hello annette7061 and corc_itweb,
can you provide us the URL of your forms?
I'm assuming that your you are embedding your forms with URLs http://form.jotform.com/xxxx/xxxx, if so, please change it to http://www.jotform.com/xxx/xxxxx.
Hope this helps.
- serkanAnswered on April 12, 2011 at 04:44 PM
This probem is fixed now. Thank you for reporting
- annette7061Answered on April 12, 2011 at 05:09 PM
But no it doesnt, I have changed as suggested etc cleared cache but no change???
- serkanAnswered on April 12, 2011 at 05:29 PM
Hi, I tested changing something on your form and it worked fine.
It's maybe cached by your browser, please clear your browser cache and try again.
- annette7061Answered on April 12, 2011 at 05:43 PM
Hi, whenever I change and clear the cache no changes takr place for example I have a hidden field at the bottom of the form that I changed 3 days ago however the old hidden field name still appears and no new name ????
- JotForm SupportabajanAnswered on April 12, 2011 at 05:50 PM
May I ask which browser you are using so that we can assist further in clearing its cache? In the meantime, if you have another browser available, try viewing the form with that one and see if there's a difference.
- annette7061Answered on April 12, 2011 at 06:35 PM
Hi the issue lies in the auto responder and the email sentafter submission. The labels change on what can be viewed in a browser but not as what is described above.
So in other words on the jotform website and when editing the form all appears correct, I then embed in my website, and bingo the above issue takes place when I complete a test live from my website
For example I have a hidden field at the bottom of the form that I changed 3 days ago however the old hidden field name still appears and no new name ???? and still happening so I cant see what that has to do with a browser, however i have viewed in ffox 4 ie9 and chrome and still remains as described
- JotForm SupportNeilVicenteAnswered on April 13, 2011 at 12:23 AM
That problem of yours is usually solved by deleting your email notifications/autoresponder and creating new ones. Try that solution and get back to us if problem still persists. Again, we are sorry for the inconvenience this have caused.
Thank you for your patience.
- annette7061Answered on April 13, 2011 at 11:35 AM
Hi that Has fixed the issue, but tell me will I have to do this each time I change a form???
- JotForm SupportNeilVicenteAnswered on April 15, 2011 at 08:01 AM
Glad that your issue is now solved.
No, you do not have to do that whenever you change your form. Notifications are automatically updated when you modify your forms, however, there are instances when your browser gets into trouble with caching. This results to the inability of the browser to update the notification email template.
If this happens, you just need to do the workaround which I gave to you. This does not happen all the time, so I think the better solution is to check your notification email templates every time you're modifying/saving your forms just to be sure.
Hope that clears things. Please let us know if you have more questions.