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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not recieving form alerts again

    Asked by aleduc on April 24, 2013 at 06:00 PM

    Two forms were sent this morning from my client.  I did not receive them. I initially tested the forms using a gmail account (until i can get the whitelisting handled) and they worked fine. 

    But now they're not working again. ... is there an issue with gmail that we should know about?

     

    Anyone?  Anyone?  Bueller?  Bueller?

     

    thanks

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    JotForm Support

    Answered by EltonCris on April 24, 2013 at 06:24 PM

    Hi,

    No, gmail should be working fine. Also, your gmail is not on the bounce list. The latest logs also indicates that the email notification was successfully delivered.

    Current Server: /var/log/jotform/amazonSES.log:[24/Apr/2013:17:54:29 -0400] 31096776790163 AmazonSES Sent email to leduc808@gmail.com - MessageID:0000013e3e0a6924-87e586a0-dfc4-4466-b186-51c8d2bad8a6-000000 - RequestId:8a241142-ad29-11e2-986e-b92fc5d6d344

    I would suggest to make an actual submissions with your form and check your gmail afterwards, it should be there. Check it's spam folder as well. 

    Thank you!

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    Answered by aleduc on April 24, 2013 at 06:35 PM

    I have made submissions as have my clients.  His forms did not come through?  any idea why they're not coming through?  could the files be too heavy?  should we have a paid jotform account?  please advise thanks for the help.

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 24, 2013 at 07:20 PM

    @aleduc

    File sizes won't matter, it should always be sent to your gmail. I have uploaded a test file to your form. I then went ahead and check the mail logs, it indicates that the message was sent successfully.

    urrent Server: /var/log/jotform/amazonSES.log:[24/Apr/2013:19:14:03 -0400] 31096776790163 AmazonSES Sent email to leduc808@gmail.com - MessageID:0000013e3e533e62-36a9fff2-3613-43c7-a150-868cd3d37753-000000 - RequestId:a72d61dc-ad34-11e2-8521-959952af3e18

    Can you please review your email if that's correct? Have you tried checking submissions on the spam folder? Can you check if noreply@jotform.com is not blocklisted on your gmail settings? You may also try to add noreply@jotform.com to your contact list, this ensures that the messages will not be blocked by spam filters.

    We'll wait your reply. Thank you!

  • Profile Image

    Answered by aleduc on April 24, 2013 at 07:42 PM

    Did not recieve your test file unfortunately

    I've checked spam (nothing there) and added the noreply@jotform.com

    still nothing :(

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    Answered by jeanettebmz on April 24, 2013 at 10:29 PM

    Can you please share with us the formID to check deeper?

    thanks