I've tried requesting a password reset, but have not received an email.

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    Kathleen Rowell 
    Asked on December 31, 2019 at 11:03 AM

    Hello,

    My former web-designer, Ron Weinburg (***@b****nmar.com), is no longer employed with me and I do not have the login credentials for jotform.com in order to remove him from the mailing list.  I've tried requesting a password reset, but have not received an email. 

    Please advise.  

    Thank you,

     

    Kathleen Rowell

  • Profile Image
    BDAVID
    Answered on December 31, 2019 at 01:03 PM

    There is no account registered under your email address "k******@americanmovingandinstall.com". However, there is one registered under "***@b****nmar.com", the username is "bussenmar".

    If you have access to that email address, you may reset the password as shown on this guide: https://www.jotform.com/help/489-How-to-reset-JotForm-account-password

    If you don't have access to that address, you will need to ask the owner to provide you the login credentials, so you can log in, then update them at the account's profile page: https://www.jotform.com/myaccount/profile

  • Profile Image
    Kathleen Rowell 
    Answered on January 04, 2020 at 09:03 AM

    Thank you for your response.  I contacted the former web-designer requesting access or a password reset, and he did not reply.  

    I am the owner of the website and the business for the website.  

    Please advise.  

  • Profile Image
    Mike_G
    Answered on January 04, 2020 at 02:21 PM

    We understand your case, however, the only way you can have access to the account is by providing a correct password or by having access to the email address the account is associated with so you can reset its password.

    If you cannot contact the account owner, you have the option to recreate the forms on your website by cloning it on a new account.

    http://www.jotform.com/help/28-How-to-Clone-an-Embedded-Form-from-a-Webpage