What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to downgrade plan/account

    Asked by sdelye on April 25, 2013 at 04:03 AM

    Dear Sirs,


    We have a premium 10,000 users registration and we would like to downgrade it to a 'starter registration'.



    C Gosset

    University of Liège

  • Profile Image

    Answered by moonzkie on April 25, 2013 at 04:49 AM


    You may downgrade your subscription in your account.

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    Hope this helps.

    Thank you