Refund the Gold subscription charge as it was charged on the wrong Card

  • Profile Image
    llmformulaire
    Asked on January 01, 2020 at 07:34 PM

    Hello,

    Our subscription has been renewed automatically with the wrong card. I am the IT Manager of the school and last year I used my personal card (then got my money from my company) to make the process faster... and today the same card was used and it’s kind of an issue.

    We will definitely renew but next week when everyone is at work with the school’s payment method...

    I honestly will need the money back as soon as possible as it made my account in a critical situation.

    Thanks for your understanding 


    our account 

    llmformulaire@gmail.com

    contact email

    it@louismassignon.com


  • Profile Image
    roneet
    Answered on January 01, 2020 at 10:26 PM

    We can cancel the subscription and process the refund but since you have more than 150 forms in your account so your account would be disabled.

    You were auto-renewed as your next billing date was Jan 1st, 2020. If you would upgrade your account next week then your Forms would remain disabled until you upgrade.

    Should we go ahead and cancel the charge and refund it?

    Looking forward to your response.

    Thanks.

  • Profile Image
    llmformulaire
    Answered on January 02, 2020 at 02:32 AM

    Yes definitely.

    How long would the refund take though?

  • Profile Image
    roneet
    Answered on January 02, 2020 at 05:01 AM

    We have gone ahead canceled the subscription and refunded the charge.

    The refund would be processed in 7-10 days.

    Please upgrade at the earliest. To update the credit card please check this guide:

    https://www.jotform.com/help/330-How-to-Change-Billing-Credit-Card

    Thanks.

  • Profile Image
    llmformulaire
    Answered on January 02, 2020 at 10:55 AM

    7-10 days is too much 

    I need this money very urgently...

  • Profile Image
    roneet
    Answered on January 02, 2020 at 12:09 PM

    The refund would take some time to get processed. It will take at least 4-5 days or could be less than that too.

    Thanks.

  • Profile Image
    llmformulaire
    Answered on January 02, 2020 at 01:14 PM

    I did receive an email saying it was processed... is that what you’re talking about?

  • Profile Image
    IvayloK
    Answered on January 02, 2020 at 02:59 PM

    Yes, the payment processor sends also an e-mail to the account owner.

    Let us know if you need any further assistance.