Downgrade my account back to free plan and refund the last charge.

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    utvendigrenhold
    Asked on January 02, 2020 at 04:28 AM

    Hi

    This has been a mistake
    Can you please refound the sub ?
    Greate regards jr 
    Screenshot
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    ashwin_d
    Answered on January 02, 2020 at 06:35 AM

    I am not sure if I have understood your question correctly. I did check your account and found that you have active bronze yearly subscription which was renewed on Dec 13, 2019. 

    Do you want us to cancel your subscription and downgrade your account to free plan? Do get back to us on this and we will do the needful.

    We will wait for your response.

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    utvendigrenhold
    Answered on January 02, 2020 at 04:51 PM

    Hi
    YEs i would like to get back to the free plan

    ...

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    BDAVID
    Answered on January 02, 2020 at 07:04 PM

    As per your request, we have cancelled your Bronze subscription(I-JLTCFD9GLC34). Your account username "utvendigrenhold" is back to free plan.

    Please allow 3 to 5 business days for the refund to be completed.

    Let us know if you need more help.

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    utvendigrenhold
    Answered on January 03, 2020 at 01:50 AM
    Thank you for your help!
    fre. 3. jan. 2020, 01:04 skrev Jotform :
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