What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    error after submitting form

    Asked by danielandlade on April 25, 2013 at 07:13 AM


    I just came across your website and reviewing/testing out the creating an account form. After the form has been created, I then tried to do a test to fill the form, after submitting it keeps giving this error. Same with other forms I tried. View error below:


    Form Disabled
    This form has been disabled

    Details: Form did not pass status check


    Le Sman

    Page URL:

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    JotForm Support

    Answered by abajan on April 25, 2013 at 07:44 AM


    Our system flagged the form because it contains a username field and a password field. Would you mind explaining the purpose of the form?


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    Answered by danielandlade on April 25, 2013 at 01:10 PM

    Hello, thanks for your kind reply. The main purpose of coming across your website was because I needed a form that enables us to allow our customers on our website to be able to register with a username and password that links them to our order page on our website. So I did find out your online form template enables the username and password field, i presume that's why it's there in the first place and the reason i used it to test the function to see if it's what we need for our website. Please do give any feedback if this is feasable.

    Thank you.

    Daniel and Lade.


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    JotForm Support

    Answered by Welvin on April 25, 2013 at 01:51 PM

    Hi Daniel,

    Unfortunately, our form cannot work like what other web registrations scripts can do. Our password field is applicable to our Conditional Logic Tool only.

    If you have both username and password field type on the form, our system will filter that and auto suspend your account.

    Wix site has that built in function. You may check this article from them on how to enable that one: http://www.wix.com/support/main/html5/wix-editor/organizing-your-pages/password-protecting-pages-and-adding-member-login-button.

    I have reactivated your account but I have deleted the password field.

    Thanks for your understanding.