Submission e-mails not being sent through

  • Profile Image
    dmitch
    Asked on April 25, 2013 at 08:29 AM

    Once a site iser submits my form the alert Emails are still not being sent to me.  I have to check the inbox everyday.  Can someone help?

     

  • Profile Image
    sidharth_kch
    Answered on April 25, 2013 at 08:43 AM

    @dmitch

    Upon checking your account, i found that your email id "contactus@obsequy.org" is in our bounce list (reason mentioned below). 

    Result: 

    contactus@obsequy.org is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

     

    I have removed this email address from the bounce list and you should start receiving your submission emails now.

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth