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Parsons_JonathanAsked on January 2, 2020 at 4:32 PM
Could you please change my username from Parsons_Jonathan to hamptonpark ?
If not available, hampton_park or hpbc
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David JotForm Support ManagerReplied on January 2, 2020 at 6:48 PM
Thank you for contacting us. The username "hamptonpark" is available to be used. However, we will need to:
1) Cancel and refund your subscription ID I-GPG3T3GSJUVN.
2) Put the account back to free.
3) Then change the username.
4) Finally, you can purchase a new subscription under the new username.
Please confirm if you want to proceed.
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Parsons_JonathanReplied on January 2, 2020 at 7:50 PMYes, please do that. Thank you.
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David JotForm Support ManagerReplied on January 2, 2020 at 9:00 PM
As per your request, we have changed your username from "Parsons_Jonathan" to "hamptonpark".
We have cancelled your subscription(I-GPG3T3GSJUVN), and put your account back to free plan. Please allow 3 to 5 business days for the refund to be completed.
You may log out, then log back in to purchase a new subscription for the new username: https://www.jotform.com/help/331-How-to-Upgrade-My-Account