Could you please change my username?

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    Parsons_Jonathan
    Asked on January 02, 2020 at 04:32 PM

    Could you please change my username from Parsons_Jonathan to hamptonpark ?

    If not available, hampton_park or hpbc

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    BDAVID
    Answered on January 02, 2020 at 06:48 PM

    Thank you for contacting us. The username "hamptonpark" is available to be used. However, we will need to:

    1) Cancel and refund your subscription ID I-GPG3T3GSJUVN.

    2) Put the account back to free.

    3) Then change the username.

    4) Finally, you can purchase a new subscription under the new username. 

    Please confirm if you want to proceed.

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    Parsons_Jonathan
    Answered on January 02, 2020 at 07:50 PM
    Yes, please do that. Thank you.
    ...
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    BDAVID
    Answered on January 02, 2020 at 09:00 PM

    As per your request, we have changed your username from "Parsons_Jonathan" to "hamptonpark".

    We have cancelled your subscription(I-GPG3T3GSJUVN), and put your account back to free plan. Please allow 3 to 5 business days for the refund to be completed.

    You may log out, then log back in to purchase a new subscription for the new username: https://www.jotform.com/help/331-How-to-Upgrade-My-Account