What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get an auto email about incomplete submissions?

    Asked by kubinyi on April 25, 2013 at 11:54 AM

    I'd like to receive an auto email notification after each incomplete submission, how can I configure that?

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    JotForm Support

    Answered by Welvin on April 25, 2013 at 12:49 PM


    Thanks for contacting us.

    To enable Email for Incomplete Payments;

    1. Edit your form

    2. Find and Click "Settings" icon or "Right Click" on Paypal Products

    3. Find "Pending Payment E-mail" and set to "Yes"