Form not working

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    ellyhudson
    Asked on January 02, 2020 at 05:52 PM

    My form is here: https://form.jotform.com/193534840150151

    I tried filling it out and when I hit "submit" I received a message that said "order i.d. is missing!" 

    What do I need to do to fix my form and receive online submissions? 

    Thanks! 

    Laura

  • Profile Image
    Richie_P
    Answered on January 02, 2020 at 08:00 PM

    I have checked your form but I can't seem to find any payment integration.

    The error message usually is shown when the payment integration was not setup correctly.

    May we know if your form is embedded to a web page?

    I have tested a cloned version of your form but I can't seem to replicate the issue.

    I have cleared your form cache.

    Kindly try to test your form again and let us know if the issue still remains.