I'm unable to login to my account. Says it has been suspended.

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    Chaney Smith 
    Asked on January 02, 2020 at 06:03 PM

    I'm unable to login to my account.  Says it has been suspended.  How can this be fixed?

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    BDAVID
    Answered on January 02, 2020 at 09:22 PM

    Your account was suspende due to violation of our terms of use: https://www.jotform.com/help/8-Terms-of-Use

    "Phishing. You agree that Jotform Inc. may terminate your Jotform Service immediately if a form’s purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately."

    Your form was asking for credit card information:

    1578018041creditcard.png

    We had to delete those fields in order to reactivate your account. Please use an integrated payment gateway if you need to create a payment form: 

    https://www.jotform.com/help/47-Order-Form-Basics

    https://www.jotform.com/help/49-Order-Form-Types

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form