How to restore the submissions that got deleted while downgrading account?

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    breathoflifemidwifery
    Asked on January 02, 2020 at 10:50 PM

    I downgraded my plan effective 1/5/20 (my renewal date), but many of my submissions were instantly deleted. Potentially hundreds of records. I was planning to download them over the next 2 days. How do I get these restored?

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    gerardw
    Answered on January 03, 2020 at 12:50 AM

    When your account gets downgraded, the additional submissions over 500 gets removed (not permanently). I have now restored the same on your account.

    I would suggest that you first download the submissions and then delete the same.

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    cwgaidry
    Answered on January 06, 2020 at 11:16 PM

    Hello,

    Same thing happened here, despite having until the 13th for renewal (it's only the 6th). Furthermore, I've re-upgraded, and the data has still not recovered.

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    AshtonP
    Answered on January 07, 2020 at 12:52 AM

    Sorry for the inconvenience caused to you.

    Please check your account now, I have recalculated the total submissions. All your submissions should be now visible in your account.

    Please let me know if you face any difficulty in accessing the submissions.

    Regards.