Unable to login to account

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    Pratik Choudhury 
    Asked on January 02, 2020 at 10:56 PM

    Hi team,

    I am unable to login to Jotform using choudhury.pratik@gmail.com (Google SSO). Can you please let me know what caused this and i need to get out a survey urgently; and why is my login not working without I being emailed or told about it? Please get back urgently@

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    Bitia
    Answered on January 02, 2020 at 11:35 PM

    This form https://www.jotform.com/form/193641756607466 was found on your account ¨choudhury.pratik¨ and flagged as donation application scam.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.


    In order to reactivate your account, we will have to delete the offending form.


    Or, kindly provide us the following information:


    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.


    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.


    Send these proofs to reviewers@jotform.com with Thread #2098475 as your subject. We will let you know about the status of your account after a thorough review of your proofs.