What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I changed the email address that receives online request forms through JotForm but the 'test' form went to my old email address. How can I change thi

    Asked by ecsari on April 25, 2013 at 02:11 PM

    How can i change the email address that online forms/inquiries are sent to?  Why has it continued to go to the old address when I followed instructions on changing the old address? 


    Thank you,


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    Answered by sidharth_kch on April 25, 2013 at 02:48 PM


    Please let us know which form you are having issue with. If you click on "Test Email" button, it will always send email to the account email id registered with jotform. Thats how it is designed.

    If you need to test your form's notification, you need to do the actual form submission. You can click on Preview and submit your form to test the notification settings.